●In recent years, the declining population and hence
the reduction in people dining out, is a serious problem,
even with the rapid increase in the number of foreign
workers.The National Diet is deliberating on
amendments to the Immigration Control and Refugee
Recognition Act to accept more foreign workers into
Japan. But this will not address the absolute shortage
of manpower and rising wages.
What we need are measures to improve productivity.
Changes like cashless transactions, ordering through
smartphones,using robots for kitchen operations,are
taking place rapidly. How will the service industry
change with the progress of IoT and AI?
● Even if productivity is improved by the adoption of
new technologies, management continues to have the
responsibility to increase motivation and employee
satisfaction. This is a time where we will not survive
if we do not redefine the meaning of our work, and the
way we work.We could build a prosperous consumer
market by realizing higherproductivity, even with a
declining population in Japan.